Frequently asked questions

We will answer any questions you may have about our online sales right here.

In how many days will my order be completed?

Our dedicated team always provides quality service with authentic error-free procedures that make everything hassle-free; thus, we deliver the order within 12 to 14 business days.

What is the process for ordering my project?

Our process is user-friendly, and any of you can book orders by visiting our website and filling out the quote form with all the essential details. Our customer care representative will call you soon.

Are you making environmentally friendly packaging boxes?

Yes, here at Hexa Packaging, we have eco-friendly box choices that have no environmental effect and are recyclable.

Can you make a similar order for different products?

Yes, we do. We can easily craft similar boxes for different products for our beloved clients. Not only this, but we will also guide you on every stage for better coordination and communication.

Do you offer discounts on repeated orders and bulk purchasing?

Yes, we have several discounts to offer on different events and low-cost pricing for wholesale buying. All you have to do is call us now and get a free quote or review our website. You can visit Our Deals page, where you can see seasonal and occasional discounts.

How do I send payment?

Here, we have easy payment procedures. You can submit your payment using debit or credit cards, easy bank transfers, PayPal, and many other online payment methods.

What is the next look-up in obtaining a quote online for print or packaging?

You can easily get the online quote by booking orders via our website. Here on our website, you can get the filling form. Contact us by calling at +17866731300 otherwise email us at [email protected]

Are you dealing with expedited or rush orders?

Yes, we are dealing with rush or expedited orders. The cost of these boxes totally varies depending on the complications and creativity.

Do you guys have room to modify or alter my orders?

Yes, we have room for such changes, but it only depends on the stage of packaging you communicate. If you inform us of the required changes at the start, then it will be convenient for us to do modifications.

Can your designers work on the designs I give you?

If you have your design plans and ideas, you can share the file with our designers. They will review it and will convey the details about it to design the same for you.

Are you offering free design support?

Yes, we provide free design support. You can get eye-catching and attractive graphics for your products. And the best thing is all the design support is free here. Get the logo printed on your custom packaging boxes today.

What file format are you accepting for design and measurements?

Yes, we provide free design support. You can get eye-catching and attractive graphics for your products. And the best thing is all the design support is free here. Get the logo printed on your custom packaging boxes today.

Is our information and personal data safe?

It is our first priority to take care of the client’s information and personal data. We have reliable and secure security systems that will guarantee the data remains safe throughout the transaction.

How do you make accurate quote details?

It is our first priority to take care of the client’s information and personal data. We have reliable and secure security systems that will guarantee the data remains safe throughout the transaction.

What type of packaging materials do you have for me?

We have top-quality packaging materials that you can pick from, such as cardboard, corrugated, Kraft, Rigid, and many others.

Do you have any specific printing methods for my boxes?

We are updated with the latest printing techniques for you. Here, we have offset/litho printing, digital printing, flexography, screenprinting, and many others.

Do you print boxes in huge numbers?

We are a leading company that provides express delivery and creates packaging boxes on a great level with all the printing aesthetics.

Do you provide a sample before finalizing the projects?

Yes, we provide samples. We have a free sample service, and after confirmation, you can get the final project completed within the discussed times.

How to make sure that your packaging is durable?

Our materials are of top quality and ensure durability. Also, the boxes are designed with great add-ons so they can hold your products conveniently and make the packaging user-friendly.

How do I get updated about my project?
Once you have confirmed the sample, leave the rest to us. We will give you a tracking number so that you can see the order progress and delivery details for your convenience.
Are you shipping internationally?

Yes, Viveprinting Canada works internationally and can ship the products to many countries like the UK, the USA, Australia, Ireland, and others.

Do you offer order fulfillment?
Yes, we provide fulfillment services that go with express delivery, order processing, and packaging. It will lead our clients to avoid unnecessary steps that need several resources and decrease the chances of your order being fulfilled.
Can I change the address of my ready projects?

If you want to change the address that is different from the previous one, you have the chance to tell us before the products are on their way. You can call at 800 362 0277 to talk with our representative.

Can I send my suggestions relevant to my orders?

We always encourage our esteemed clients to give their suggestions. Your valued reviews will be appreciated. Email us at [email protected], and our representative will get back to you instantly.

What if my order is not up to the mark?

You can contact us freely without any hesitation. Our representatives will guide and resolve all the issues.

Can I cancel my order at any stage?

If you want to cancel an order, you can tell it before sending the sample to you. Because once the work has started, it is difficult for us to cancel it. We hope all the FAQs are a helping hand for our clients. You can have a better sense of our processing, ordering, quality, and satisfaction. Our skilled team is here to further guide you about other questions. You can talk to our customer care representative. We will be pleased to review your suggestions and get back to you instantly.