User Responsibility & Content Ownership

Customers are fully responsible for all files, designs, and content they upload or submit for production. You must ensure that any materials (including images, logos, text, and artwork) are legally yours or properly licensed for use.

By submitting any content, you confirm:
– You have full permission to use third-party elements.
– Your content does not infringe on any copyrights, trademarks, or rights of privacy/publicity.
– You accept all legal consequences arising from unauthorized content use.

Hexa Packaging reserves the right to refuse content we consider offensive, unlawful, or infringing.

Submitted Artwork & Print-Ready Files

All designs must be provided in CMYK color mode at a minimum of 300 DPI resolution. Hexa Packaging is not responsible for:
– Color shifts from RGB to CMYK conversions
– Pixelation due to low-resolution files
– Layout or image distortion caused by improper formatting

We recommend double-checking all files before submitting. If unsure, reach out to our team for guidance.

Proofing & Approvals

We provide digital proofs for all print orders. Final production only begins after written approval of the proof. It is your responsibility to:
– Check all spelling, layout, sizing, and colors
– Verify order specs, delivery method, and production speed
– Print the proof at 100% for best accuracy

Once approved, files move to production and no further changes can be made without fees. We are not liable for issues overlooked in approved proofs.

Printing & Production Tolerances

Due to the nature of commercial printing:
– Minor color shifts may occur (within 90% accuracy of proof)
– Final cuts or folds may vary up to 1/8 inch
– Printed colors may differ slightly based on material, lamination, or finishing

If precise color matching is required, we recommend ordering a physical proof in advance (available at extra cost).

Physical Proofs & Samples

We offer physical samples for orders exceeding $2,500 or upon request. Samples are for approval purposes only. Changes after sample approval may result in additional costs and delays.

Sample costs are non-refundable.

Production Options

Choose from one of the following turnaround options:
– Standard: 12–16 business days
– Fast Track: 8 business days (extra charge)
– Express: 6 business days (extra charge)

Timelines begin after final approval and exclude weekends and holidays. Production time may vary depending on complexity and volume.

Shipping & Delivery

We provide free ground shipping within the U.S. Expedited shipping is available at additional cost.

Please note:
– Delivery estimates are not guaranteed unless confirmed in writing
– Delays due to carriers, customs, or weather are beyond our control
– We are not liable for lost or damaged items once shipped

Inspect packages upon delivery and notify us within 3 business days if there are any issues.

Order Changes & Cancellations

Orders can be canceled only if production has not yet started. Once artwork is approved and processing begins, cancellation is no longer possible.

Cancellation fees may apply based on the status:
– Design started: 20% cancellation fee
– In production: Up to 50% of order value
– Shipped: Non-cancellable

Design service fees are non-refundable once initiated.