QUESTIONS & ANSWERS
Frequently Asked Questions
Our FAQ section provides quick answers to common questions about our products and services, including order details, delivery, and customization options. For further inquiries, contact our support team.
How long does it take to return the product?
Start a return process within 3 days after you receive your order.
Am I required to return products with their original packaging?
Yes, return it in its original form.
How do I initiate a return procedure?
Kindly contact customer support if you’d like to make a return.
What could happen when I received different items?
Please get in touch with us as soon as possible so we can ship out the correct item and return the wrong one.
Can I return a customized item?
Unfortunately, we regret that there can be no return of a customized item. We will remake it in case it’s our fault.
What happens if the period for the return exceeds the specified days?
Returns made beyond 10 days will be treated on a case-by-case basis.
Start a return process within 3 days after you receive your order.
Yes, return it in its original form.
Kindly contact customer support if you’d like to make a return.
Please get in touch with us as soon as possible so we can ship out the correct item and return the wrong one.
Unfortunately, we regret that there can be no return of a customized item. We will remake it in case it’s our fault.
Returns made beyond 10 days will be treated on a case-by-case basis.
