User Responsibility & Content Ownership
Customers are fully responsible for all files, designs, and content they upload or submit for
production. You must ensure that any materials (including images, logos, text, and artwork)
are legally yours or properly licensed for use.
By submitting any content, you confirm:
– You have full permission to use third-party elements.
– Your content does not infringe on any copyrights, trademarks, or rights of
privacy/publicity.
– You accept all legal consequences arising from unauthorized content use.
Hexa Packaging reserves the right to refuse content we consider offensive, unlawful, or
infringing.
Submitted Artwork & Print-Ready Files
All designs must be provided in CMYK color mode at a minimum of 300 DPI resolution. Hexa
Packaging is not responsible for:
– Color shifts from RGB to CMYK conversions
– Pixelation due to low-resolution files
– Layout or image distortion caused by improper formatting
We recommend double-checking all files before submitting. If unsure, reach out to our team
for guidance.
Proofing & Approvals
We provide digital proofs for all print orders. Final production only begins after written
approval of the proof. It is your responsibility to:
– Check all spelling, layout, sizing, and colors
– Verify order specs, delivery method, and production speed
– Print the proof at 100% for best accuracy
Once approved, files move to production and no further changes can be made without fees.
We are not liable for issues overlooked in approved proofs.
Printing & Production Tolerances
Due to the nature of commercial printing:
– Minor color shifts may occur (within 90% accuracy of proof)
– Final cuts or folds may vary up to 1/8 inch
– Printed colors may differ slightly based on material, lamination, or finishing

If precise color matching is required, we recommend ordering a physical proof in advance
(available at extra cost).
Physical Proofs & Samples
We offer physical samples for orders exceeding $2,500 or upon request. Samples are for
approval purposes only. Changes after sample approval may result in additional costs and
delays.
Sample costs are non-refundable.
Production Options
Choose from one of the following turnaround options:
– Standard: 12–16 business days
– Fast Track: 8 business days (extra charge)
– Express: 6 business days (extra charge)
Timelines begin after final approval and exclude weekends and holidays. Production time
may vary depending on complexity and volume.
Shipping & Delivery
We provide free ground shipping within the U.S. Expedited shipping is available at
additional cost.
Please note:
– Delivery estimates are not guaranteed unless confirmed in writing
– Delays due to carriers, customs, or weather are beyond our control
– We are not liable for lost or damaged items once shipped
Inspect packages upon delivery and notify us within 3 business days if there are any issues.
Order Changes & Cancellations
Orders can be canceled only if production has not yet started. Once artwork is approved and
processing begins, cancellation is no longer possible.
Cancellation fees may apply based on the status:
– Design started: 20% cancellation fee
– In production: Up to 50% of order value
– Shipped: Non-cancellable
Design service fees are non-refundable once initiated.
Refunds, Returns & Reprints

All sales are final due to the custom nature of our products. However, if there’s a verified
manufacturing error:
– We’ll offer a reprint (not a refund)
– Claims must be submitted within 3 business days of receiving your order
– To qualify for a reprint, at least 99% of the original shipment must be returned
Rush orders are not eligible for refunds or credits, even in cases of production issues.
Limitation of Liability
Hexa Packaging shall not be liable for indirect, incidental, or consequential damages arising
from:
– Misuse of our website or services
– Delays in shipping or production
– Errors in customer-submitted content
– Use of non-food-grade materials unless explicitly requested
We are only responsible for correcting verifiable printing defects caused by our own
processes.
Customer Accounts & Access
You are responsible for keeping your account secure. Any orders placed through your
account by you or anyone with your credentials are considered authorized.
We recommend using strong passwords and monitoring account activity regularly.
Intellectual Property & License
By submitting content to Hexa Packaging, you grant us a limited, non-exclusive, royalty-free
license to use it for:
– Proofing and production
– Quality control
– Storage and customer support
We do not claim ownership of your designs.
Force Majeure
We are not liable for delays or failure to fulfill obligations due to circumstances beyond our
control, including:
– Natural disasters
– Labor strikes
– Supplier shortages
– Transportation delays
Holiday Closures

Hexa Packaging observes major U.S. and Canadian holidays. Orders placed near holiday
periods may experience processing delays.
Agreement Acceptance
By using our services, you agree to all terms outlined above. We reserve the right to update
these Terms and Conditions at any time. Continued use of our services constitutes
acceptance of the latest version.